Privacy Policy

Last Updated: [12/05/25]

Your privacy is important to us. This Privacy Policy explains how Texas Direct Utilities ("TDU," "we," "us," or "our") collects, uses, and protects the information you provide when you visit our website or submit your information for general service assistance.

By using this website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and any details you choose to submit.
Service-Related Information: General details regarding the type of assistance or services you are requesting.
Website Usage Data: Pages visited, device type, IP address, browser details, and interactions on the site.
Form Submissions: Any information voluntarily provided through contact or inquiry forms.

How We Use Your Information

We use the information you provide to:

Contact you regarding your inquiry.
Provide general service assistance.
Respond to questions or requests.
Improve website experience and customer communication.
Share updates or optional promotional messages (only if you choose to receive them).

How Information May Be Shared

Your information may be shared only when necessary, such as with:

Internal team members who assist with customer support.
Trusted service partners who help fulfill general service requests.

We do not sell your information.

Cookies & Technical Data

We may use cookies to help the website function more efficiently and to understand how visitors interact with our site. You may disable cookies through your browser settings at any time.

Log files may collect non-identifiable information such as IP address, general location, browser type, and timestamps for analytics and security purposes.

Children’s Privacy

We do not knowingly collect information from children under the age of 13. If you believe a child has provided personal information, please contact us so we can remove it immediately.

Third-Party Websites

Our site may include links to external websites. We are not responsible for the privacy practices or content of those websites.

Your Rights & Choices

You may request to:

View the information you’ve submitted
Update or correct it
Request deletion
Opt out of optional communications

Accuracy & Liability Disclaimer

We strive to keep information accurate and up to date, but we cannot guarantee complete accuracy. We are not responsible for any losses or actions taken based on the information on this site.

Contact Us

For questions or privacy-related requests, please contact us at: [energydirectsales@gmail.com]